Shipping policy

Every Amara Nova order is delivered with complimentary insured shipping — no minimum order value, no exceptions.

1. Complimentary Shipping — Always

Amara Nova offers free shipping on every order, globally. There are no shipping tiers, no minimum spend thresholds, and no hidden delivery fees. What you see at checkout is what you pay.

2. Dispatch Timeframes

Order Type Production Time Dispatch
In-stock loose stones No production required Dispatched within 1–2 business days
Made-to-order rings (Ring Studio) 7–10 business days Dispatched upon completion
Custom or bespoke orders Confirmed at time of order Dispatched upon completion
  • Orders placed before 2:00 PM AEST on business days are processed the same day.
  • Orders placed on weekends or public holidays are processed the next business day.

3. Delivery Timeframes

Destination Estimated Delivery
Australia (Metro) 1–3 business days after dispatch
Australia (Regional) 3–5 business days after dispatch
New Zealand 3–5 business days after dispatch
United Kingdom 5–8 business days after dispatch
United States 5–8 business days after dispatch
Europe 6–10 business days after dispatch
Rest of World 7–14 business days after dispatch

Timeframes are estimates and may vary due to carrier delays, customs processing, or public holidays.

4. Insured & Tracked Shipping

Given the nature and value of our products, every Amara Nova shipment is:

  • Fully insured for the total value of the order during transit
  • Tracked end-to-end with a tracking number provided via email upon dispatch
  • Signature required on delivery — a signature will be required to receive your order. If you are unavailable, the carrier will leave a card and arrange redelivery or collection.

5. Packaging

Every Amara Nova order is dispatched in our signature gift-ready packaging — a branded box with ribbon, designed to arrive ready to present. No additional gift wrapping is required or charged.

For security purposes, the outer shipping box carries no external branding indicating its contents.

6. International Orders — Duties & Taxes

For orders delivered outside of Australia:

  • Import duties, customs fees, and local taxes may be applied by the destination country upon arrival.
  • These charges are the responsibility of the customer and are not collected by Amara Nova at checkout.
  • We recommend checking your country's import thresholds before placing an order.
  • Amara Nova declares the accurate value of all shipments on customs documentation. We do not under-declare values.

7. Tracking Your Order

Once your order is dispatched, you will receive a shipping confirmation email containing:

  • Your tracking number
  • A direct link to track your shipment
  • Estimated delivery date

You can also contact us at any time for an update on your order status.

8. Undelivered or Lost Shipments

In the rare event that your order is delayed beyond the estimated timeframe or appears to be lost in transit:

  • Contact us at support@amaranova.com.au with your order number.
  • We will lodge an investigation with the carrier on your behalf.
  • In the event a shipment is confirmed lost, Amara Nova will arrange a full replacement or refund at no cost to you.
  • All shipments are insured, so you are fully protected in every scenario.

9. Address Accuracy

Please ensure your delivery address is entered correctly at checkout. Amara Nova is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an address error after placing your order, contact us immediately at support@amaranova.com.au — we will do our best to update it before dispatch.

10. Contact

For any shipping enquiries: